
Our Story
Evolution in the insurance industry
Europa Group has evolved over nearly 3 decades to become a leading provider of insurance solutions, with a strong focus on the motorcycle market while also serving the motor manufacturing industry. Motorcycles are at the heart of what we do, and our expertise ensures we deliver tailored insurance services that meet the specific needs of riders, manufacturers, and enthusiasts.
We embrace innovation and technology to enhance the customer experience, whether through integrating third–party platforms or developing our own intellectual property that complements our cloud–based systems. We strive to deliver a great customer experience at a low cost.
Established in 1997, Europa Group launched Motorcycle Direct, offering motorcycle and scooter insurance to the general public. In 2005, we expanded operations to include car, van, and home insurance through a new affiliate, One Quote Direct. Over the years, the Group has grown to provide innovative solutions direct to customers and for insurance brokers, insurance companies, and major affinity brands.
Today, Europa Group offers a wide range of insurance services with a digital first approach through brokers, insurance companies, and affinity partners, including several well–known high street national and international brands.
We at Europa Group are eager to explore new opportunities and provide solutions to insurers, insurance brokers, and new affinity partners.
Europa's shareholders were the start–up investors in GoCompare.com in 2006, and at launch Go Compare was made an appointed representative of Europa Group.
Our Mission
Developing solutions based insurance taking a digital first approach with our customers at the heart of everything we do.
Our Timeline
In March 2024, we transitioned from CDL Classic to CDL Strata to support our digital–first aspirations. This cloud-based insurance platform has enabled us to create a bespoke customer portal that reflects the simplicity of our e–commerce journeys. Its clear and intuitive layout ensures ease of use and provides an efficient customer experience, complemented by live chat support.
Selected as the preferred partner to administer Home, Van, and Black Box Insurance customers. Launching in March 2021 on CDL Strata with a Customer Portal which allows customers to self–serve.
In March 2020, we transitioned to the IPI Genesys Platform, a global leader in omnichannel and customer experience technology. This cloud-based system enabled us to smoothly shift to remote work during the pandemic. Genesys has played a crucial role in our digital–first approach, facilitating the introduction of live chat, speech analytics, and AI.
Selected as the preferred partner to administer the Vauxhall Drive Away Insurance. We built a bespoke E–commerce journey as well as a Dealer Network Portal.
Selected as the preferred partner to administer Ingenie's Black Box Insurance for young drivers. Bespoke built e–commerce system with Live Chat integrated which incorporated chatbots. Developed an Application Programming Interface (API) allowing business–to–business new business quotations.
White Label agreement to provide Motorcycle Insurance under the RAC brand directly and through price comparison sites. Tailored package products created to enhance cover levels and offer member discounts.
White Label agreement to provide motorcycle insurance under the brand AA directly and through price comparison sites.
In 2015 we were selected as the preferred partner for Nissan Insurance in collaboration with Maiden Insurance Partnerships. Providing a bespoke e–commerce solution for the free–to–go insurance cover. Creating a dealer network portal and a Nissan employee insurance solution. In 2016 we added the Infinity brand to mirror the functionality of Nissan.
Selected as Allianz's preferred third–party administrator for Ford Insure UK. Providing complimentary 7–day insurance for every private car sold across Ford's UK dealer network. We developed a Dealer Gateway that over 5 years provided half a million insurance policies and won an innovation award beating 300 other entries.
We were the third-party administrator for Octagon Insurance. Providing an e–commerce platform and our administrative expertise for Octagon's customer base. At its peak, we had over 650 staff on site across Octagon and our other third–party agreements at Europa House.
In 2005 we expanded our operations to write business for car, van and home insurance under our new Onequote Direct brand on CDL Classic. This diversification from motorcycles was a key element for business growth into new personal line areas.
Ridersure is a business–to–business motorcycle insurance broker. Since its launch, Ridersure has grown to work with some of the largest broking networks in the country. It provides motorcycle insurance for niche markets, covering anything from imported scooters to heavily modified sports bikes. Its online broker portal allows easy access to an extensive panel of insurers.
Motorcycle Direct was the first brand launched by the Europa Group in 1997. Born from a passion for motorcycles and a commitment to excellent customer service, our core brand has grown into a well–known motorcycle insurer in the UK. In its early years, it partnered with some of the biggest motorcycle manufacturers in the world to provide white–label insurance.
Our Partners




































Digital First
We have invested in CDL Strata and IPI's Genesys platform to develop an infrastructure that supports our digital–first approach. This infrastructure allows us to create a seamless and informative journey for customers, whether they contact us directly or through a price comparison site, all of which are optimised for mobile use.
This customer journey is seamlessly integrated into our custom–built portal, enabling customers to manage their policies online throughout their entire lifecycle. With Live Chat support available, customers can receive assistance whenever they need it. This digital experience puts our customers' insurance needs at their fingertips.
Our goal is to reduce the need for voice contact and aim to shift the majority off customer contact to online or self–serve by the end of 2025. We believe it is important that if a customer begins their interaction online, they can continue online and have a consistent experience at all stages of their policy – from new business through to renewal or cancellation. We offer a self–service approach for all aspects of our customers' needs. Our digital–first strategy ensures that we can provide an efficient and cost–effective operational model.
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