Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st July 2024 to 31st December 2024
Brands/trading names covered: Motorcycle Direct, Europa Bike, RAC Motorbike Insurance, Stellantis Insurance Services, Wiser Choice Insurance Services, Octagon Insurance Services
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | |
|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 318 | 361 | 105 | 254 | 2 | 37% | £5,191 | £2,734 |