Our Digital Solutions
At Europa Group, we pride ourselves on providing best–in–class insurance solutions for our brands and partners.
As a business, we have evolved from serving our customer's primarily through call–centre to a more digital offering, automating processes and enabling customers to 'self–serve'.
As well as using 3rd party industry–leading software products such as 'CDL and Genesys', we provide many bespoke solutions developed in–house – integrating and innovating.
Over the years, we have delivered and supported systems for several Blue chips including Ford, Nissan, Vauxhall / Stellantis, the AA and RAC.
Working with the latest technology and best practices, today, we deliver modular / scalable cloud hosted solutions.
Richard Nicholson
Head of Business Systems at Europa Group.
Just some of our digital solutions we have provided
E–Commerce Solutions for New Business
Much of new business is acquired on–line through one of our in–house developed New Business Quote and Buy sites. We provide a range of different Quote and Buy's supporting different brands and types of insurance.
Customers come directly, or through one of our many associated partners such as leading comparison sites GoCompare or Compare The Market. We provide facilities to allow customisation of cover, as well as facilitate payment either in full or via Direct Debit.
Self–Serve Portals
As business has evolved from primarily call centre to digital, we encourage customer's to self–serve using one of our branded customer portals. We empower the customer to manage many aspects of their policy themselves.
Developed and maintained in–house, we continue to evolve and enhance our portals with new user–friendly features, and look to support all modern platforms.
Agent Dashboard
To digitise the back office of our call centre, this in–house developed agent dashboard pulls together many manual processes along with platform integration to provide a single workflow managed business support system.
In addition, the dashboard provides a range of utilities improving efficiencies within the business.
Ford Insure Dealer Gateway 
Working in partnership with Allianz, Europa Group provided complementary insurance for each car sold across all of Ford UK's network of dealerships.
This was achieved through the Ford Insure Dealer Gateway – a Europa in–house designed and developed system that enables interaction between Dealer / Customer and Agent, to provide insurance and the printing of cover notes.
Over a 5 year period, the Dealer Gateway provided more than half a million insurance policies, and also picked up an Innovation award for Best New Product or Service – beating over 300 other entries.
ingenie Insurance systems 
ingenie was an early pioneer of Black Box Insurance – technology to make driving more affordable for younger drivers.
Over a 5 year period, Europa Group provided and supported all insurance through a range of bespoke developed systems.
Nissan Insurance 
Working with Maiden Insurance Partnerships, Europa provided and supported insurance for its customers and employees.
As well as a range of e–commerce solutions, Europa provided a bespoke system that automated fleet insurance.
Fraud Prevention Services
Fraud is ongoing challenge within our industry.
To meet this challenge, we incorporate a range of services both off–the–shelf and in–house developed within our solutions.
We continue to evolve our anti–fraud methods embracing new cutting–edge technology such as AI and machine learning.